Effective Date: August 12, 2026
ShivVastra Technologies Pvt. Ltd. provides IT services, software development, AI solutions, cloud infrastructure, automation systems, SaaS setup, consulting, and digital products. This Refund & Cancellation Policy explains how payments, cancellations, and refund requests are handled.
Most of our work involves custom planning, consulting, design, development, configuration, deployment, and support. Because these services require dedicated time, resources, and technical effort, payments made for completed work, consultation, discovery, planning, design, development, deployment, or delivered milestones are generally non-refundable.
Advance payments, booking amounts, setup fees, consultation fees, and project initiation fees are non-refundable once work has started, resources have been allocated, meetings have been conducted, or project planning has begun.
For milestone-based projects, each approved or delivered milestone is considered billable and non-refundable. If a client cancels a project before the next milestone begins, ShivVastra may review the pending scope and, at its discretion, refund any unused amount after deducting work already completed, resource allocation, administrative costs, and third-party expenses.
Payments for custom software development, website development, mobile applications, AI integrations, API integrations, automation workflows, dashboards, CRM systems, admin panels, and similar custom technical work are non-refundable once development or configuration has started.
Setup fees, onboarding fees, configuration charges, wallet recharges, usage-based billing, subscription fees, and platform access charges are non-refundable unless otherwise agreed in writing. Subscription cancellations stop future billing but do not automatically refund previously paid amounts.
Payments made for third-party services such as hosting, domains, APIs, cloud services, email services, SMS/WhatsApp credits, paid plugins, licenses, payment gateway charges, advertising platforms, or external tools are non-refundable once purchased, activated, consumed, or billed by the third-party provider.
A refund may be considered only in exceptional cases where ShivVastra is unable to start the agreed work or where duplicate payment has been made by mistake. Approved refunds, if any, will be processed after internal verification.
Clients may request cancellation by emailing us at info@shivvastratechnologies.com. Cancellation requests must include project details, payment reference, and reason for cancellation. ShivVastra will review the request and share the applicable status based on completed work and contractual terms.
If a refund is approved, it will usually be processed within 7 to 15 business days through the original payment method or another mutually agreed method. Bank charges, payment gateway fees, currency conversion fees, and taxes may be deducted where applicable.
Our services are provided with professional effort and technical expertise. However, refunds will not be issued for lack of expected business results, leads, traffic, sales, rankings, conversions, or third-party platform outcomes unless explicitly guaranteed in a written agreement.
For refund or cancellation questions, contact us:
ShivVastra Technologies Pvt. Ltd.
Email: info@shivvastratechnologies.com
Website: https://shivvastratechnologies.com